Frequently Asked Questions

Fast answers on orders, payment, delivery, fit, order problems and care. Question not here? Send us an email.

About the shop

I bought something from calilovewear.com before 2026, or had a printing job with them. Can you help?

We are sorry, but we cannot. The current owner has run this shop since 2026, after the domain was registered anew, and we are not connected with the seller that used this address before, even though it used a similar name. We cannot see that seller’s orders, accounts or printing jobs, cannot redeem its gift cards or credit, and cannot process returns or refunds for it. If you paid that seller, please contact your card issuer or payment provider.

Can I phone you or visit in person?

No. We offer support by email only and have no premises open to the public, so every answer reaches you in writing.

Do you keep anything in stock?

No. Every item is printed by our print partner after you check out. Our story page walks through the process.

Do you print custom designs or bulk orders?

We sell our own catalog of designs and do not offer custom printing of customer artwork.

Ordering and paying

How can I pay?

Pay through PayPal: use your PayPal account, or choose the card option in PayPal’s guest checkout if you would rather not sign in. PayPal Pay Later appears only when PayPal offers it to you. All prices and charges are in USD. See Payment Methods for more.

Will I pay sales tax?

Only if your order is taxable; you would see the tax as its own checkout line. Parcels going abroad may also face duties or import taxes, collected from the recipient at the door.

Shipping

How long does delivery take?

Production time plus carrier transit time. Both are listed for U.S. and international addresses in our Shipping Policy, and each product page shows an estimated delivery date range.

What does shipping cost?

Our Shipping Policy lists the per-item rates; your cart total includes the exact amount before payment.

Is my parcel tracked?

Always. A tracking number arrives by email once production ships it out; the Track Order page displays it as well.

Fit

What size should I get?

Every style has its own measurements, so use the chart for the exact product. Measurements are taken with the garment laid flat, in inches and centimeters. Compare them with a similar item you own that fits well; if you are between sizes and like a roomier fit, choose the larger one. View the size charts

Problems and refunds

Something arrived damaged or wrong.

Within 30 days of delivery, send [email protected] your order number and a photo. After we approve it, it is your call: a new item, or a refund to whatever you paid with, sent within 5–10 business days. Full details are in the Return & Refunds Policy.

It does not fit. Can I send it back?

Because everything is printed to order, we can’t take items back over fit or second thoughts. Unsure about size? Ask us first.

I already paid. Can I still change something?

Usually, if you write within 6 hours and printing has not begun. Cancellation & Modification Policy

Caring for your items

How should I wash printed clothing?

Turn the item inside out, wash it cold with similar colors and skip the bleach. Hang it to dry or tumble dry on low, and do not iron over the print. Wipe hats clean with a damp cloth. Care instructions for mugs and tumblers are on each product page.

Still wondering?

Email [email protected]. We are at the desk Weekdays, 9 AM–5 PM Pacific Time and reply within one business day.

Last updated: November 3, 2026