Track Your Order
Enter your order details to see where your order is, from printing to the carrier to your door.
Finding your order number
- In your inbox: it is in the order confirmation email.
- In your account: if you created one, open My Account › Orders.
Type the order number below, plus the email address from checkout.
Check an order here
Reading your order status
| Label | In plain words |
|---|---|
| Pending payment | The order is in, but its payment has not completed. |
| Processing | Paid, and now being printed or packed. |
| On hold | We are double-checking a detail (often the address or payment) and will be in touch by email. |
| Completed | Printed and with the carrier; the tracking link is in your shipping email. |
| Cancelled | Halted before printing, with a full refund of anything paid. |
| Refunded | Money sent back the way you paid. |
| Failed | Payment did not complete, so nothing will be made. You can try again any time. |
How long each stage takes
Production and transit times are listed together in one table in our Shipping Policy.
No tracking updates yet?
Fresh tracking numbers can look empty until the carrier’s first scan; the Shipping Policy shows the usual delay. If there is still nothing after that, email [email protected] with your order number and we will check with the carrier.
Lost or damaged parcels
Contact us when tracking freezes, shows delivered with no parcel at your door, or the item reached you damaged. Please write within 30 days of delivery, or for a parcel that never came, within 30 days of the last date in its delivery estimate. Include a photo for any damage. For lost parcels, we open the carrier claim ourselves, and once the loss is confirmed you can choose a replacement or a full refund. All conditions are in our Return & Refunds Policy.
Something else?
Email [email protected] and we will reply within one business day.
Last updated: November 3, 2026