Return & Refunds Policy

Each Cali Love Wear item is printed for a single order, so returns work under clear conditions. Below you will find what is covered, what is not, the deadlines and how to make a claim.

Before it is printed

You can change or cancel an order free of charge as long as it was placed less than 6 hours ago and printing has not begun. Our Cancellation & Modification Policy has the full details.

Deadline for claims

Problems must be reported no later than 30 days after delivery. A parcel that never arrived gets the same 30 days, measured from the end of its estimated delivery window.

What is covered

Damage

It arrived broken, torn, crushed or otherwise damaged.

Print or production fault

For example a blurry or crooked design, or a print that is already peeling or cracking straight out of the box.

Mix-up

What came in the box is not the design, color, size or kind of product you paid for.

Not as described

The item clearly differs from its product page.

Lost in transit

Carrier tracking or a carrier investigation confirms the parcel was lost.

Please send clear, well-lit photos with your claim: one showing the item and one showing the shipping label. For some claims we might also ask for a quick video.

What is not covered

• Changing your mind after the item has been printed.
• Choosing a size without checking the size chart.
• Small shade differences between a monitor or phone display and the finished print.
• Pieces already worn, laundered or modified. A fault that first shows after one wash, with the care steps followed, is still covered.
• Items sent back to us without contacting us first.
• Delivery failures caused by an incorrect address entered at checkout.

These limits exist because every item is made for one person and cannot be resold.

What happens after you write

A first answer comes within one business day; the decision follows within 2–3 business days. If we approve it, pick one: we replace the item free of charge, or we pay you back in full. Money is sent back through the same card or PayPal account you paid with, within 5–10 business days; banks and PayPal sometimes need a few more days to post it. In most cases you can keep the item. If we need it returned, we will email a prepaid shipping label and cover the postage.

Making a claim, step by step

1. Write to [email protected]; a subject such as “Problem with my order” helps, along with the order number.
2. Say what happened in a line or two.
3. Attach pictures: one close-up of the fault, one of the label on the box.
4. Choose your fix: a new item or your money back.

Claim questions

Already have an open claim? Reply in the same email thread or write to the address above.

Last updated: November 3, 2026